Accenture Health
Insurance Society

If you lose your health insurance card

Do the following immediately if you lose or damage your health insurance card.
Note that you must also pay a reissuance fee, but you will be billed for it at a later date, so do not include cash with your application form.

If you lose your health insurance card

Required documents: Insurance Card/Senior Benefit Card Loss/Damage, Reissue Request
Example
 

<Identification Documents>
You may be asked to attach the following documents or document copies to verify the applicant’s identity.

  • An identification document showing a facial photograph of the applicant (e.g., driver’s license, passport). If the applicant does not have picture ID, an official certificate such as a certificate of residence.
  • If somebody else is applying on your behalf, documentation of the relationship between you and the person applying, in addition to the ID of the person applying, etc.
Deadline: Immediately following loss of health insurance card
Applies to: Insured persons or dependents who have lost their health insurance cards
Address inquiries to: See here for more information on where to obtain and submit the documents.

If your health insurance card is damaged

Required documents: Insurance Card/Senior Benefit Card Loss/Damage, Reissue Request
<Documents to attach>
  • Damaged health insurance card

<Identification Documents>
You may be asked to attach the following documents or document copies to verify the applicant’s identity.

  • An identification document showing a facial photograph of the applicant (e.g., driver’s license, passport). If the applicant does not have picture ID, an official certificate such as a certificate of residence.
  • If somebody else is applying on your behalf, documentation of the relationship between you and the person applying, in addition to the ID of the person applying, etc.
Deadline: Immediately following loss of health insurance card
Applies to: Insured persons or dependents who have damaged their health insurance cards
Address inquiries to: See here for more information on where to obtain and submit the documents.
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